Welcome to Broken Planet Clothing. These Terms & Conditions explain the rules and conditions that apply when you access our website, browse our products, place an order, or use any services provided through our online store.
By using this website or purchasing from us, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
1. Returns & Exchanges
We accept eligible returns within 14 days from the date your order is delivered.
To qualify for a return, the item must:
- Be faulty, defective, or damaged when received.
- Be unused and unworn.
- Remain in the same condition in which it was delivered.
- Include its original packaging, tags, and other original materials where applicable.
If your order arrives damaged or you believe you have received a faulty product, please contact our customer support team as soon as possible with your order details and clear photographs of the issue.
Customers are responsible for the cost of returning an item unless applicable law requires otherwise. Original shipping charges are non-refundable. Where a refund is approved, applicable return shipping costs may be deducted from the refund amount.
We reserve the right to refuse a return that does not meet the requirements of our Returns Policy.
For complete information, please review our Returns Policy.
2. Customs, Duties & Import Charges
Orders shipped internationally may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.
Any customs duties, taxes, or import-related charges that arise after an order has been shipped are the responsibility of the customer, unless otherwise required by applicable law.
We do not control these charges and cannot guarantee whether or how much you may be charged by your local customs authority.
3. About Our Website
This website is operated by BROKEN PLANET MARKET LTD.
Throughout these Terms & Conditions, the words “we,” “us,” “our,” and “company” refer to [Legal Business Name].
Our website provides customers with access to our products, services, information, and other online resources. Your use of the website is subject to these Terms & Conditions, as well as any additional policies or guidelines published on our website.
By accessing our website or placing an order, you agree to comply with these terms.
We may introduce new features, services, products, or functionality from time to time. Any new additions will also be subject to these Terms & Conditions unless stated otherwise.
We may update these terms periodically. It is your responsibility to check this page for the latest version.
4. Eligibility & Acceptable Use
By using our website, you confirm that you are legally permitted to enter into a binding agreement under the laws applicable to you.
If you are under the legal age required to make purchases in your jurisdiction, you may only use our website with the involvement and permission of a parent or legal guardian where permitted by law.
You agree not to use our website, products, or services for any unlawful, fraudulent, unauthorized, or prohibited purpose.
You must not knowingly introduce viruses, malware, malicious code, or other harmful technology to our website or systems.
Any violation of these terms may result in suspension or termination of your access to our website and services.
5. General Website Conditions
We reserve the right to refuse service, cancel transactions, or restrict access to our website where we have a legitimate reason to do so, subject to applicable law.
You understand that information submitted through our website, excluding sensitive payment information handled through appropriate payment systems, may be transmitted through different networks and may be technically adapted to meet connection or device requirements.
You may not reproduce, copy, distribute, resell, modify, exploit, or commercially use any part of our website, services, content, or materials without our prior written permission.
Headings used throughout these Terms & Conditions are provided for convenience and do not affect the interpretation of the provisions.
6. Website Information & Accuracy
We aim to provide accurate and useful information throughout our website. However, we do not guarantee that all information will always be complete, accurate, current, or free from errors.
Product information, pricing, availability, descriptions, images, measurements, and other website content may occasionally contain mistakes or become outdated.
We reserve the right to correct errors, update information, or make changes to website content at any time.
Information provided on our website is intended for general informational purposes and should not be treated as professional advice or as the sole basis for making important decisions.
7. Product Information & Availability
We make reasonable efforts to display our products, images, colors, sizes, and descriptions as accurately as possible.
However, the appearance of colors may vary depending on your device, screen settings, browser, or display technology. We therefore cannot guarantee that the color displayed on your screen will exactly match the physical product.
Some products may have limited availability and may only be offered online.
We reserve the right to:
- Change product descriptions or specifications.
- Update or remove products.
- Limit the quantity available for purchase.
- Restrict sales to particular individuals, regions, or jurisdictions where legally permitted.
- Discontinue products without prior notice.
- Correct product or pricing errors.
Product availability is not guaranteed until your order has been accepted and processed by us.
8. Pricing & Changes to Our Services
Product prices may change at any time without prior notice.
We may also modify, suspend, replace, or discontinue any part of our website, services, products, or online features at our discretion.
Where required by applicable law, we will honor any rights you have in relation to an order that has already been accepted.
We are not responsible for losses arising solely from changes to product prices, website features, or service availability where permitted by law.
9. Orders, Billing & Account Information
We reserve the right to review, reject, limit, or cancel an order where there is a legitimate reason to do so, including suspected fraud, unauthorized purchasing activity, pricing errors, stock limitations, or suspected resale activity.
We may limit the quantity of products purchased by an individual, household, account, payment method, billing address, or shipping address.
If we cancel or modify an order, we may contact you using the email address, telephone number, billing information, or other contact details supplied when the order was placed.
You agree to provide accurate, complete, and up-to-date information when making a purchase.
You are responsible for ensuring that your contact, billing, payment, and delivery information remains accurate so that we can process your order and contact you when necessary.
10. Payment
All payments must be made using the payment methods made available through our website.
You confirm that you are authorized to use the payment method provided when placing an order.
We may use third-party payment processors to securely process transactions. Payment information may be handled according to the applicable privacy and security policies of those payment providers.
We do not knowingly store complete payment card information where payment processing is handled by a third-party payment provider.
11. Third-Party Services & Tools
Our website may provide access to services, applications, or tools operated by third parties.
These third-party services may be subject to their own terms, conditions, and privacy policies.
We do not necessarily control or monitor third-party services and therefore cannot guarantee their availability, accuracy, security, or performance.
Your use of third-party tools is at your own discretion and subject to the terms imposed by the relevant third-party provider.
12. External Links
Our website may contain links to websites or services operated by third parties.
These links are provided for convenience and do not necessarily mean that we endorse, sponsor, or have control over those third-party websites.
We are not responsible for the content, policies, security, availability, products, services, or practices of external websites.
Before providing personal information or completing a transaction through a third-party website, you should review that website’s applicable terms and privacy policy.
Any questions or complaints concerning third-party products or services should be directed to the relevant third-party provider.
13. Customer Reviews, Feedback & Submissions
If you voluntarily submit reviews, comments, suggestions, ideas, photographs, testimonials, feedback, or other materials to us, you grant us permission to use, reproduce, edit, publish, translate, distribute, and display that material in connection with our business, subject to applicable law.
You remain responsible for the content you submit.
By submitting content, you confirm that:
- You have the necessary rights to provide the content.
- Your submission does not infringe another person’s intellectual property or privacy rights.
- Your content is not unlawful, threatening, defamatory, abusive, misleading, obscene, or fraudulent.
- Your submission does not contain malicious software or harmful code.
We may remove or refuse to publish content that we reasonably believe violates these requirements or applicable law.
We are not obligated to keep unsolicited submissions confidential, provide compensation for them, or respond to every submission.
14. Privacy & Personal Information
Any personal information you provide through our website is handled in accordance with our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, store, and protect personal information.
15. Errors & Omissions
From time to time, our website may contain typographical errors, incorrect information, omissions, or inaccuracies relating to products, pricing, promotions, shipping charges, delivery estimates, product availability, or other information.
We reserve the right to correct such errors and update information whenever necessary.
Where permitted by law, we may also cancel or amend an order affected by a significant error, including an incorrect price or product description.
If an order is affected by an error, we may contact you using the information provided during checkout.
16. Prohibited Activities
You must not use our website or its content:
- For any unlawful or fraudulent purpose.
- To violate applicable laws or regulations.
- To infringe intellectual property, privacy, or other rights belonging to us or another party.
- To submit false, misleading, or fraudulent information.
- To impersonate another person or organization.
- To distribute viruses, malware, or other harmful code.
- To interfere with the security or operation of our website.
- To collect personal information about other users without authorization.
- To spam, phish, scrape, crawl, or exploit our website without permission.
- To harass, threaten, abuse, defame, discriminate against, or harm another person.
- To attempt to gain unauthorized access to our systems or accounts.
- To circumvent security measures or access restrictions.
- For any purpose that violates applicable law or these Terms & Conditions.
We may restrict or terminate access to our website where we reasonably believe these rules have been violated.
17. Intellectual Property
Unless otherwise stated, the content available on this website—including text, graphics, photographs, logos, designs, product images, page layouts, videos, icons, and other materials—is owned by or licensed to [Legal Business Name] and may be protected by applicable intellectual property laws.
You may access and use website content for personal, non-commercial purposes only.
You may not reproduce, modify, copy, distribute, sell, republish, or commercially exploit our content without prior written permission.
Nothing in these Terms & Conditions grants you ownership of our intellectual property.
18. Disclaimer of Warranties
To the fullest extent permitted by applicable law, our website and its content are provided on an “as available” and “as is” basis.
We do not guarantee that:
- The website will always be available.
- The website will operate without interruption.
- The website will be completely secure.
- The information provided will always be accurate or current.
- Errors will always be corrected.
- The website will be free from viruses or other harmful components.
- The service will meet every individual expectation or requirement.
Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights, warranties, or protections that cannot legally be excluded under applicable law.
19. Limitation of Liability
To the maximum extent permitted by applicable law, [Legal Business Name], its directors, employees, affiliates, contractors, suppliers, service providers, agents, and licensors will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from your use of our website, products, or services.
This may include, where legally permitted, loss of profits, revenue, business opportunities, data, goodwill, or other economic losses.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation would be unlawful, including liability that cannot legally be excluded under applicable consumer protection laws.
20. Indemnification
To the extent permitted by applicable law, you agree to compensate and protect [Legal Business Name], including its directors, officers, employees, contractors, affiliates, suppliers, and service providers, against reasonable claims, losses, liabilities, costs, or expenses arising from:
- Your breach of these Terms & Conditions.
- Your misuse of our website or services.
- Your violation of applicable law.
- Your infringement of another person’s rights.
- Content or materials you submit to us that violate the rights of another party.
21. Severability
If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.
If it cannot be made enforceable, the affected provision will be removed without affecting the validity of the remaining provisions.
The rest of these Terms & Conditions will continue to apply.
22. Termination
These Terms & Conditions remain effective while you use our website or services.
You may stop using our website at any time.
We may suspend or terminate your access where we reasonably believe that you have violated these terms, engaged in fraudulent or unlawful activity, or otherwise misused our services.
Termination will not affect rights or obligations that arose before the termination date.
Any provisions that are intended to continue after termination—including provisions relating to intellectual property, liability, indemnification, and applicable law—will remain effective.
23. Entire Agreement
These Terms & Conditions, together with our Privacy Policy, Returns Policy, Shipping Policy, and any other policies specifically incorporated into these terms, constitute the agreement between you and [Legal Business Name] regarding your use of our website and services.
They replace previous understandings, communications, or agreements relating to the same subject matter, except where otherwise required by law.
If we do not immediately enforce a provision of these terms, this does not mean that we have waived our right to enforce it later.
24. Governing Law
These Terms & Conditions are governed by and interpreted according to the laws of UNITED KINGDOM, except where applicable consumer protection laws provide otherwise.
Any disputes will be handled in accordance with the applicable laws and courts of the relevant jurisdiction, subject to any mandatory consumer rights that apply to you.
25. Changes to These Terms & Conditions
We may revise these Terms & Conditions from time to time to reflect changes to our business, services, legal requirements, or website.
When we make changes, we may update the “Last Updated” date shown at the top of this page.
You should review this page periodically to stay informed about the current terms.
Your continued use of our website after updated terms are published constitutes acceptance of the revised terms to the extent permitted by applicable law.
26. Contact Us
If you have questions about these Terms & Conditions, our products, returns, orders, or any other matter relating to our website, please contact us:
Business Name: BROKEN PLANET MARKET LTD
Email: support@brokenplanetclothing.co.uk
Business Address: 2nd Floor National House, 60-66 Wardour Street, London, United Kingdom, W1F 0TA
Country: United Kingdom
We will do our best to respond to your enquiry as soon as reasonably possible.